Lift, Inc. is Central Pennsylvania’s exclusive material handling dealer for Toyota and Crown Forklift Trucks. We are a full-service material handling supplier; specializing in equipment sales and service, warehouse products, and fleet management. Starting as a forklift service company, we have evolved into a trusted partner for our warehousing and distribution customers across Central Pennsylvania.

LIFT, INC. OFFERS AN EXCELLENT COMPENSATION AND BENEFIT PLAN INCLUDING:

• 100% Employee Owned Company

• Competitive salary

• Medical, dental and vision insurance plans

• 100% company paid short term and long term disability coverage

• 401(k) Plan with company match

• Company paid life insurance with optional additional coverage

• Paid holidays and Paid Time Off (PTO)

• Professional work environment

Assistant Parts Manager

The Assistant Parts Manager is responsible for day-to-day operations of the Parts Department, including employee management, purchasing, inventory control and customer service. Employees reporting to the Assistant Parts Manager include Warehouse Staff, Parts Delivery Drivers, Parts Support & Delivery Staff and Parts Specialists.

Essential Job Functions:

• Responsible for training, motivating, and monitoring staff performance.

• Assist Parts Manager in conducting employee reviews for department staff and Employee Performance Discussion form for coaching, recognition, or disciplinary action.

• Respond to customer concerns or complaints with urgency regarding invoices or services rendered.

• Guide and support Parts Specialists with knowledge and suggestions for the customer regarding parts and vendor information needed for purchase or repair.

• Manage inventory levels based on demand, new products, and specific client needs.

• Evaluate various reports regarding department metrics (No bin, FFcode, and Inventory turns) as well as monthly reports for customers or potential accounts.

• Coordinate with Service department, Technicians, Sales team and Product Support Specialist Representatives for new truck pre-delivery, modifications, and ready forklifts to be delivered.

• Monitor quote activity and workflow through the department to ensure timely responses.

• Assist staff, as needed, to handle client and service technician parts needs.

• Access and navigate multiple vendor websites and in-house programs to perform daily tasks.

• Monitor Tinnacity, work order flow and escalate issues to appropriate department to complete process in timely manner.

• Process parts returns and warranty for branch location.

• Contact vendors and process failed parts and returns.

• Oversee an orderly workplace and warehouse.

• Lead mentor for Parts Specialists.

• Perform other duties as required for business operation.

Required Qualifications:

• High school diploma or equivalent.

• Two (2) years management experience.

• Three (3) years parts experience in an automotive, material handling, heavy equipment, or related field.

• Valid Driver’s License in good standing.

• Computer skills using Microsoft Office products (i.e., Outlook, Excel).

• Ability to effectively present information and respond to managers, co-workers, clients, and the public.

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral or schedule form.

• Strong relationship building and communication skills.

• Ability to work independently or as part of a team on a variety of tasks.

• Able to operate a forklift (Lift will certify)

Preferred Qualifications:

• Two (2) years of college

• Three (3) to five (5) years equivalent job experience

Working Conditions:

• Work requires the ability to sit, stand, and walk throughout an extended workday (8-10 hours)

• Use of fingers, hands, and arms on a consistent basis for keyboarding and phone work.

• Wearing the proper PPE as required including safety glasses, and safety toe shoes or safety ankle boots is a requirement of this position.

• 5% of day spent in warehouse setting.

• Ability to lift to 50 pounds on occasion.

• Excellent vision skills (with or without correction).

• Standard office environment has moderate noise levels associated with computer equipment, customers, and phone conversations.

• Elevated noise level when exposed to warehouse setting.

Lift, Inc. is an Equal Opportunity Employer